Return Policy and Terms and Conditions

Return Policy
Please be advised that you have 14 calendar days to return our Ready-to-Wear, Accessories, or Non-Custom-Made items from the date received. To be eligible for a return, your item(s) must be in its original packaging, unused, unaltered, and must be accompanied by a receipt or proof of purchase.
If your return fulfills these requirements, you may exchange the item(s) for merchandise of equal price or receive an online store credit valid for three months. Shipping costs are nonrefundable and you are responsible for shipping cost returns.
Regrettably, since your Made-to-Orders and/or Bespoke orders have been customized or altered in accordance with your precise measurements, they may not be returned or exchanged and all sales are final.
Fit Guarantee. If you are not happy with the fit of your Made-to-Order garment, we will provide a one-time free internal alteration valid within 30 days of receipt. E-mail the receipt, including your order number, and tell us how you would like your garments to be altered, possibly with pictures to info@stephenseo.com. You must provide your own shipping.
Alternatively, if you wish to use your local tailor (proof of receipt  must be provided), we will credit you a Gift Certificate – which can be  used anytime on our website – for an alteration fee of $75 for a suit, $45 for a separate jacket, $35 for a pair of trousers or a vest, $15 for a dress shirt.

Cancellation policy
Once an order is confirmed and placed with payment via our website, in store or direct it cannot be cancelled as all orders are directly communicated to our factory. Kindly email us at info@stephenseo.com for online customers and Made-to-Order clients. For Bespoke clients, please schedule an appointment for additional fittings at info@stephenseo.com.

Terms and Conditions (“Terms”)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.stephenseo.com website operated by Stephen Seo, LLC (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Site.

Purchases

If you wish to purchase any product or service made available through the Shop (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation.

Links To Other Web Sites

Our Site may contain links to third-party web sites or services that are not owned or controlled by Stephen Seo, LLC. Stephen Seo, LLC​ has  no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Stephen Seo, LLC. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Contact Us

If you have any questions about these Terms, please contact us at info@stephenseo.com